Welcome to illion!

As a leading provider of a wide range of information services illion recognises the importance of protecting information including the special protection of Personal Information.

This Policy outlines illion’s privacy policy and data protection practices for Australia focusing on its attention to Personal Information. A copy of this Policy, including updates, is available at any time via our website (“the illion Site”) under the Privacy link. If a printed copy is required this can be requested via our Public Access Centre on 1300 734 806 or by email request to If required in a particular format, illion Public Access Centre will take reasonable steps to make this happen but may charge a fee depending on the format required.

By using our products or services you agree to be bound by this Privacy Policy.

Who is illion?

The group of companies trading as illion that provide services involving personal information are listed below.

illion Australia Pty Ltd
D-U-N-S 75 340 7170
ACN 006 399 677

illion Australia Pty Ltd
Trading as illion Marketing Services Aust
D-U-N-S 75 340 7170
ACN 006 399 677 

illion Australia Pty Ltd
Trading as illion Risk and Marketing Solutions
D-U-N-S 75 340 7170
ACN 006 399 677 

illion Australia Pty Ltd
Trading as illion Software Solutions
D-U-N-S 75 340 7170
ACN 006 399 677

illion Australia
Trading as illion Marketing Solutions
D-U-N-S 75 340 7170
ACN 006 399 677

illion Australia Pty Ltd
Trading as illion Risk Solutions
D-U-N-S 75 340 7170
ACN 006 399 677

illion Australia Pty Ltd
Trading as illion Marketing Solutions
D-U-N-S 75 340 7170
ACN 006 399 677 

DBCC Pty Ltd
Trading as illion Data Registries
D-U-N-S 75 014 4649
ABN 38 101 620 446
ACN 101 620 446

Decision Intellect Pty Ltd
D-U-N-S 75 279 9176
ABN 25 110 289 024
ACN 110 289 024 

Perceptive Communication Pty Ltd
ACN 098 185 427 

CLI Lawyers Pty Ltd
ACN 157 866 398

To simplify matters the illion group of companies are referred to as “us” “we” and “our” in this policy.

  1. Personal Information we collect

The Personal Information we collect from or about individuals, is the information that is reasonably necessary for our business purposes, including providing services to our Commercial Customers and individuals. We may collect a range of Personal Information from or about an individual including their:

  • name;
  • date of birth;
  • driver’s licence number;
  • marital status;
  • gender;
  • phone number/s;
  • email address;
  • residential / business / postal address;
  • nationality;
  • employment history;
  • income;
  • assets;
  • liabilities; and
  • repayment information.

We will only collect sensitive information (such as race, religion, ethnicity, health information, criminal record, sexual orientation, trade union memberships etc.) if you have given us express consent to do so, and:

  • the information is reasonably necessary for us to carry out our functions or activities;
  • the use of the information is required or authorised under an Australian law, court or tribunal order.

By disclosing your sensitive information to us you consent to the collection and use of this information in accordance with this Policy.

  1. How we collect and hold Personal Information

As a provider of information services we collect information from individuals directly as well as our customers and third party service providers.  This includes our Commercial Customers such as Credit Providers, Utilities and Telcos, we also collect information from Court records, publicly accessible databases (such as ASIC or Personal Insolvency records) along with surveys or other individuals or authorised parties.

We also collect Personal Information about our customers, or employees or officers of our customers and prospective job applicants, so that we can meet internal operational requirements, complete business transactions, conduct research, deliver products and services, administer accounts, provide customer support, and meet regulatory requirements.

We are serious about the security of the information we collect.  To protect this information we employ technical, contractual and administrative steps to ensure that this information is protected against any unauthorised access, disclosure or misuse. Technical controls include firewall and network segmentation, Web Application Firewall (WAF), Network based Intrusion Prevention System (IPS), Network Data Loss Prevention (DLP), Anti-virus/Anti-Malware with Advanced Threat Protection (ATP), Endpoint Protection Anti-virus/Anti-Malware software with daily signature update across workstations and servers.

All our employees undertake training in handling information, with particular emphasis on preserving the privacy interests of individuals.  We also limit physical and digital access to our premises and computer networks to those that require such access.

  1. Purpose of collection, holding, using and disclosing Personal Information

We collect, hold, use and disclose Personal Information in order to operate our different businesses, including providing services to individuals and our Commercial Customers.  Some of the most common purposes for this will be:

  • assisting our Commercial Customers in assessing applications for personal or business related credit;
  • assisting individuals and businesses in understanding their credit worthiness;
  • assisting individuals and businesses in obtaining credit;
  • for identity verification purposes for individuals and our Commercial Customers;
  • managing our relationship with individuals and our Commercial Customers;
  • assisting our Commercial Customers in debt management and debt recovery;
  • assisting our Commercial Customers in risk management;
  • undertaking research, analytics and/or benchmarking;
  • for audit and compliance purposes and to comply with our legal and regulatory obligations;
  • processing and managing applications to work with us;
  • for planning, product development and research;
  • include in one or more of our databases so that we can provide it to our customers as part of the product or service they select (our customers include major corporations, small and medium sized businesses and government bodies and agencies);
  • share with our group companies, affiliates and partners who will collect, hold, use and disclose Personal Information shared with them by us to create and sell risk analysis and other information products, including products which enable contact among businesses;
  • to use Personal Information that you have provided to us to send you details about products and services and special offers that might interest you, from us and from third parties; and
  • for any other purpose you have consented to or which is permitted under the Privacy Act.

While this list is not exhaustive, any purposes outside of this list will be consistent with those permitted under the Privacy Act.

  1. Accessing and correcting Personal Information

We recognise the accuracy of the Personal Information we hold about an individual is critical to our business so encourage individuals to obtain their information and identify and correct any errors where they exist.

To access Personal Information we have established the Public Access Centre with the following contact points:

Telephone: 1300 734 806

While we take reasonable steps to ensure that the Personal Information held by us is up to date, we generally rely on our Commercial Customers and individuals to inform us if the information we hold about is inaccurate or incomplete.

Once Personal Information is provided it is important that any errors are corrected, these should be raised through the Public Access Centre on the details above or complete and return this Correction Request form.

  1. Making a complaint

While we aim to address matters quickly and efficiently we understand there are times when things may go wrong and an individual may want to make a complaint.

To make a complaint it may be beneficial to complete the on-line form to ensure all relevant information is available, otherwise please speak with us on the contact number above.  Alternatively you may find it helpful to click here to complete an Online Form or download a Complaint lodgement Form.pdf (25KB) and return it to:

Attention to: Privacy Complaints
Company: illion Australia
Postal Address: PO Box 7405
St Kilda Rd Melbourne VIC 3004
Fax: (03) 9828 3447

As per our complaint handling policy We will acknowledge receipt of a complaint within five business days and commit to investigating the complaint and providing a response within 30 business days, provided that we have access to all necessary information. In cases where further information, assessment or investigation is required, we will seek to agree on an acceptable alternative time frame.

If the complaint continues to be unresolved there may be the option to escalate the matter to an external body.  If the matter relates to privacy this could be to the Office of the Australian Information Commissioner or if it relates to illion’s data registry the matter could be referred to the Credit & Investment Ombudsman.

  1. Disclosure of information overseas

Our businesses operate across Australia and New Zealand.  Australia and New Zealand privacy laws are substantially similar. Where we disclose information to our New Zealand related companies as part of our internal operations, we will comply with Australian law in respect of Australian information and New Zealand law in respect of New Zealand information.

Information about Australian individuals that is only permitted to be collected by a credit reporting body is not disclosed overseas.

While our Commercial Customers are local businesses they may have parts of their operations overseas. We supply our services to the local business only so may not be aware of what data they disclose overseas. It is not possible to identify other countries where Australian domiciled Commercial Customers might allow their information to be disclosed to.

Our entities have access to a global business marketing database and commercial credit products on which we record the names of the officers of business enterprises in Australia. It is not practical to list all the countries in this world-wide network.

You authorise us to disclose Personal Information:

  • where illion engages anyone to do something on its behalf (for example, suppliers of internet support services, auditors, process servers or lawyers) then illion and the service provider may exchange information for the purposes for which the service provider has been engaged;
  • to compile online transaction and registration information for internal analysis such as researching and identifying market segments and needs (these analyses produce only aggregate data about users);
  • to our related companies, affiliates and partners in Australia and New Zealand and with members of the illion group of companies, affiliates and partners world-wide only where permitted by law. Information products which include Personal Information may also be provided to customers of illion group companies, affiliates or partners;
  • where it is required or permitted by law to do so.
  1. Use of Cookies

We may use technology known as a “cookie” to collect statistical information about you when you visit the illion Site or use any of our products or services. Cookies are small pieces of information captured when your device is used to access online content. They can record information about your visit to the illion Site, allowing it to remember you the next time you visit and provide a more meaningful experience.

You can switch off cookies by adjusting the settings on your web browser. If you disable the use of cookies on your web browser or remove or reject specific cookies from the illion Site then you may not be able to gain access to all of the content and facilities on the illion Site.

From time to time we may collect, use, store and disclose non-identifiable information relating to your use of the illion Site or any of our websites or any of our products or services. For example, we may record information such as the areas of the illion Site that you visit along with the time, date and URL of the pages you access, the device you access the illion Site from, your IP address and/or the previous website that you visited before linking to the illion Site. We normally use this information in the aggregate to administer and improve our website, and monitor proper website usage.

We may allow our service providers to also use cookies on our Site to track performance and to advertise products and services elsewhere on the Internet.

Direct Marketing
From time to time we may use your Personal Information that you have provided to us to provide you with current information about our services, special offers you may find of interest, changes to our organisation, or new products or services being offered by us or a third party.

By providing us with your Personal Information, you consent to us using your information for this purpose, including by mail, email, SMS, social media and telephone. If you do not wish to receive marketing information from us you may at any time unsubscribe from receiving such information by responding via the channel in which you received the marketing communication. We will take all reasonable steps to meet your request at the earliest possible opportunity.

You acknowledge and agree that even if you opt out of receiving marketing material, we will still send you essential information that we are required to send you relating to the services we provide (if any).

Consumer Credit Information
This section of the policy relates to personal information that is consumer creditworthiness information (your eligibility to be provided with consumer credit, your consumer credit history or your capacity to pay consumer credit). It does not apply to personal information that relates to commercial credit.

For more information about personal credit information files and how to access your file go to

You can also speak to our Public Access Centre on 1300 734 806 or via an email request to about your consumer creditworthiness information. For questions about your report (after you have ordered it), please contact illion’s Public Access Centre on 1300 734 806. Please note that illion consultants will not be able to see your report unless you have already ordered it and discuss it with them.

If you have a correction to make, please ensure that you provide the Public Access Centre objective evidence of what is wrong (e.g. something that shows both you and the credit provider agree on the change to be made). If there is a dispute between you and the credit provider as to whether the correction should be made, illion will not be able to make that change until the dispute is resolved. If you reasonably believe that you have been or are likely to be a victim of fraud (including identity theft), you should report this to businesses that you have loans with as well as the police. You can then ask us to put a ban on release of your consumer creditworthiness information.

When you request a ban, we will ask for a police report reference number and any other documents that you have to support your request. If your request is reasonable, we will put a ban on release of your consumer creditworthiness information for 21 days. During a ban, credit providers would not be able to access your information to give you new consumer credit without written permission. Before the ban is up, illion data registries can extend the ban for a reasonable period if you reasonably request it by providing supporting evidence. Please note that illion data registries will still record information relating to your existing credit relationships, judgement information and publicly available information during a ban. For example, if you default on payment during a ban period, the default information will be listed and available to credit providers later.

Usually, illion data registries will not charge you a fee for giving you access to your consumer creditworthiness information by mail or electronically within 10 working days of your request. However we may charge a reasonable fee where it is lawful to do so, in circumstances including:

  1. you make a request unconnected to a refused application more than once per year;
  2. or you receive express processing of your request.

illion is committed to operate in a compliant environment where its products and services are delivered in accordance with applicable laws.

Access to credit information by people on your behalf (“access seekers”)

  1. If you authorise someone else to access your credit information, and we reasonably believe that person is acting as a business intermediary between you and a credit provider, we may charge that person a reasonable fee where that is permitted by law.
  2. Note that if you appoint someone to act on your behalf, their requests for consumer credit information will count as your requests for accessing consumer creditworthiness.