FAQs

Have you received a letter, SMS, email or calling card from illion in relation to a debt?

Please call the phone number mentioned in the communication you’ve received from us and one of our operators will be able to assist you.

Operating hours are:
Monday to Friday: 8:00am to 8:00pm AEDST
Saturday: 9:00am to 3:00pm AEDST

I'd like a copy of my Personal credit file

You can request a copy of your personal credit report online. Your identity will need to be verified, so please ensure that you have your details ready. You are entitled to request your credit report for free once a year. You can also receive a free credit report if an application for credit was declined in the past three months.

Order your personal credit report
Alternatively, you may complete our Application for Personal Credit Report form to receive a copy of your credit report in the mail. In addition to completing the form, you will need to provide the following documents to verify your identity:

  • A copy of your Driver’s Licence or Passport or Birth Certificate or Proof of Age card; AND
  • A copy of a document issued by an official body (such as a utility bill or bank statement)

illion adheres to the Privacy Act, Credit Reporting Code of Conduct and the Australian Privacy Principles by providing you with the right to obtain a copy of your credit report.

I'd like to order a business/ commercial credit file or payment report

D&B express can provide immediate access to our commercial database to conduct credit checks on individual businesses and directors. With D&B express you can conduct a number of checks from confirming a business’ existence to predicting financial stability and payment patterns. No matter how big or how small your customer or prospect, a business credit report can give you the complete view of their risk profile. Find out more

Contact details

Phone13 23 33
General Enquiries13 23 33
illion Express Enquiries: 13 23 33
PR/ Media
publicrelations@illion.com.au

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