illion enabled the client to provide a seamless customer journey and a faster time to ‘yes’.
Background
The Australian branch of an international BNPL (Buy Now Pay Later) company was required to verify the ID of its customers during onboarding. They needed a solution that would be fast and frictionless, as any delays or outages could result in them losing business to competitors.
Target
To deliver a best-in-class digital customer experience, the success of which would be measured by verification rates and speed-of-response times.
Approach
We consulted with the client extensively and helped them implement an ID verification solution that maximises customer verification rates.
We also provided ongoing workshops to review and recommend improvements to further improve verification rates.
Benefits
A robust and reliable ID verification solution
A faster time to ‘yes’ for customers
A seamlessly smooth customer journey
Improved operational efficiency, with better downstream customer management and minimised manual intervention
Results
An average response time of less than seconds
Exemplary ID verification rates within the industry
An ongoing uplift in verification rates, with illion working with the company to continually review and fine-tune the client’s user interface
Want to find out how we can help your business improve its AML onboarding processes? Contact us today.